Business Process Outsourcing

Context & Objective

The client wanted to reduce costs and handling times connected to business processes.

Approach & Result

The chosen strategy was to achieve cost reduction and automation via outsourced agents combined with maximum possible robotic process automation (RPA). PIR initiated the sourcing process to identify potential providers. After that an RFP was issued with downselection to contracting. The result was 70% contracted and future proofed cost savings compared to previous operational model.

Sourcing Advisory

Industry: Financial Services

Cost Optimization Sourcing Advisory

Vendor & Contract Managment core system transformation and system outsourcing
The client, undergoing an operating model transformation, required support in a workstream related to a core system transformation and legacy system outsourcing, to reach full potential of scale and efficiency.

PIR was brought in to set-up governance structures and manage commercial and contractual compliance of the external system integrator (driving implementation and system roll-out) and outsourcing partner (taking over services for existing legacy platforms).

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Industry: Financial Services
Cost Optimization Sourcing Advisory

Insourcing, vendor managment, and SaaS procurement in HR transformation
The client, driving a large-scale HR transformation, required support with replacement of several business-critical applications (e.g., HR admin, WFM, Payroll), insourcing of outsourced HR services and establishment of an internal Shared Service Center (SSC).

PIR was brought in to advice the program management team on sourcing related enquiries, vendor- and contract management, and to support the client in managing the strong dependencies between contract and deliveries to ensure a successful transformation.

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Industry: Travel & Transportation
Cost Optimization Sourcing Advisory

Vendor management of critical infrastructure rollout projects
The client, concurrently managing seven business-critical infrastructure rollout projects, had discovered discrepancies in supplier invoicing and delivery. Due to absence of established contract management processes, the suppliers had on several occasions overcharged deliveries and submitted unnecessary change requests that caused delays to the projects' implementation timelines without any consequences. To ensure successful project delivery and increase suppliers' contractual and commercial compliance, the client required support in managing the complex contracts related rollout projects.

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Industry: Telecommunications

All Engagements

Business Process Outsourcing

Context & Objective

Approach & Result

Vendor & Contract Managment core system transformation and system outsourcing

Insourcing, vendor managment, and SaaS procurement in HR transformation

Vendor management of critical infrastructure rollout projects

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